Tanla forges exclusive partnership with Kore.ai to offer Conversational AI Solutions on Wisely

Market Times - market news
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Tanla, a leading global CPaaS provider, and Kore.ai, the world’s leading enterprise conversational AI software platform and solutions company, today announced an exclusive partnership in five countries – India, United Arab Emirates, Indonesia, Vietnam, and Philippines.

This partnership is a momentous step forward in offering enterprises and brands the ability to upraise the digital experiences of their key stakeholders: customers, partners, and employees through best-inclass conversational artificial intelligence (AI) based Natural Language Processing (NLP) system. For the users, this effectively translates into digital interactions truly becoming intuitive and meaningful.

Recognized as a Leader in Gartner’s Enterprise Conversational AI Platforms Magic Quadrant 2022, Kore.ai offers enterprise-grade, end-to-end, no-code conversational AI platform and AI-first solutions that serve as a secure foundation for enterprises to design, build, test, host, deploy and manage virtual assistants, process assistants and conversational digital applications for optimized customer, employee and agent experiences across voice and digital channels.

The Kore.ai Experience Optimization Platform (XO) supports on-prem and cloud deployments for more than 35 channels in 100 languages. Kore.ai also brings with it an experienced and dedicated team to jointly accelerate product development and go-to-market (GTM) with Tanla in India and other focus geographies.

Tanla is an industry leader in CPaaS serving marquee clients across all major industries. It transforms the way the world collaborates and communicates through innovative CPaaS solutions. It touches over a billion lives with its purpose “EC*2” i.e., “shaping the world of trusted digital experiences to empower consumers and enable companies”. Tanla’s Wisely platform is an embodiment of a step towards this purpose.

Co-developed with Microsoft, Wisely is the world’s 1st blockchain-powered cloud-based platform that connects enterprises and suppliers through a secure ‘express route’, ensuring complete transparency and a single source of truth that results in immutable audit trails and zero dispute settlements. Gartner has recognized Tanla in the 2021 CPaaS Competitive landscape based on a combination of prominence and the unique features of Wisely.

The conversational AI market is growing at a rate of – approximately 21% CAGR (source: Market Digits) while the Indian market itself is expected to grow at a rate of 25% CAGR (source: Gartner, Expert Interview). This outlook presents a huge growth opportunity in the conversational space.