TCS Recognized as a Leader in Intelligent Process Automation Solutions

Market Times - market news
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Tata Consultancy Services has been recognized as a Leader in Everest Group’s PEAK Matrix® for Intelligent Process Automation (IPA) Solutions, for the second consecutive year.

The report highlighted TCS’ transformation approach that leverages its Business 4.0™ framework, consulting services, Machine First™ Delivery Model (MFDM™), as well as its domain and contextual knowledge. TCS’ flexible as-a-Service offerings, leveraging both proprietary and third-party solutions, were cited as key strengths.

The report emphasized that TCS Cognix™, its AI-driven human-machine collaboration suite, which contains numerous pre-built, configurable, and reusable solutions, covers a wide range of industries and business functions. Additionally, it mentioned that customers lauded TCS’ commitment to the ownership of business goals.

TCS’ IPA offerings cover enterprise business process automation across consulting, assessments, solutioning, implementation and support. These offerings provide scale and speed to our customers’ automation program utilizing both proprietary and partner solutions.

They leverage TCS MFDM which gives technology the first right of refusal and augments human capabilities. MFDM’s future-proof architecture helps enterprises leverage the power of all technologies, from robotic to cognitive processing, to enable superior business outcomes.

TCS MFDM is operationalized through Cognix. Cognix unlocks the immense value that lies at the intersection of business process, IT infrastructure, and applications layer and orchestrates the digital technology ecosystem.

It contextualizes solutions by harnessing knowhow from the vast expanse of customer operations. Cognix helps realize a configurable enterprise enabling organizations to achieve a competitive edge through cognitive operations.

TCS has built proprietary IPA capabilities in maturity assessments, benchmarking, process mining, conversational AI, intelligent document processing, and AI-based recommendations/decision systems. These IPA solutions are designed to cater to all stakeholders and multiple process areas such as finance and accounting, procurement, HR, supply chain, customer experience.

The solutions also cater to industry specific processes like customer retention in telecom, meter to cash in utilities, warranty claims in insurance, pharmacovigilance in life sciences and product onboarding in retail.