Wipro among top 3 in Retail and Consumer Packaged Goods Services Report by HFS Research

Wipro ltd
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Wipro Limited , a leading global information technology, consulting and business process services company, today announced that it was ranked third in HFS Research’s Top 10 Retail and Consumer Packaged Goods Services report.

The report evaluated the capabilities of 12 service providers in the evolving high-tech industry in the RCPG (retail and consumer packaged goods) operations value chain. The assessment and ratings were based across a defined series of innovation, execution, HFS OneOffice alignment, and voice of the customer (VOC) parameters.

This recognition highlights Wipro as a digital technology-focused vendor with an emphasis on constant innovation and excellent client relationship management capabilities. HFS Research also adjudged Wipro the second position in the criteria for execution and outstanding voice of the customer.

The pandemic accelerated the adoption of digital and forced retail and CPG brands to pivot to new ways of working, connecting with customers and become more agile. The ability of Wipro, adapting to the changes, delivering business focused results, enabled through their SHIFT framework, strong innovation and partner focused solutions stood out and was appreciated by clients.

HFS recognizes Wipro’s seamless implementation of a simplified organizational structure with industries aligned to regions and complemented by horizontal service lines for delivery. Along with a focus on the SHIFT framework for RCPG clients, Wipro’s strong client relationship management in this domain has been highlighted as a differentiator by HFS.

The report also commends Wipro’s commitment to develop capabilities and build partnerships across digital technologies, including omnichannel experiences, hyperautomation, cloud-first approach, realtime data insights, Artificial Intelligence/Machine Learning, and Internet of Things.